IT Service Excellence - Team Lead

Posted By Gulf Recruitments
Agility - Kuwait - Responsible for overseeing team of Administrators doing day to day operations of the IT computer systems, servers throughout the company ensuring 24/7 availability. Ensuring compliance to Information Security Policy, and reporting of security incidents. KEY RESPONSIBILITIES: Functional Take ownership for escalated issues, through to resolution. Co-lead and manage hardware/software selection, development, implementation, and/or the integration with other existing applications. Conduct system integration testing. Ensure timely response to work requests which include but are not limited to problem trouble-shooting, root cause analysis, executing scheduled changes, performance analysis, HW/FW maintenance, provide storage etc. Gather support requirements from clients, maintain inventory of supported environment and provide weekly reports on work activity. Manage systems maintenance and updating as necessary. Assure SLA compliance and proper systems operations. Ensue appr...

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