Customer Experience Senior Business Partner

Posted By Gulf Recruitments
Kuwait City - Position Purpose The Customer Experience Senior Business Partner position is responsible for the overall customer experience. He/she is responsible to ensure customer satisfaction with all touch points within KRH and employee/ customer interaction, effective employee/labor relations, and compliance with audit and budget key performance indicators. He/she is also responsible to define Customer Experience Strategy, and design and implement differentiated cross-channel branded customer experiences and treatments to drive competitive differentiation and financial results. The CX Sr. Business Partner has dual reporting solid to the Operations senior Manager and dotted to the CX Team Leader under CSO Department in BIG Tasks, Duties and Responsibilities (TDR) Below is a list of material responsibilities and essential duties which must be completed to achieve the objectives of this position Ensure that all customer inquiries are rightfully attended to on time and in the best way poss...

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