Operations Coordinator - Child Development Center

Operations Coordinator works in the operations team to manage HR, Operations coordination and Documentation work for the company.

Duties & Responsibilities:
    
HR
- Work with the Operations Manager to manage the recruitment process of the company. 
- Manage all the CV’s received by reviewing it with relevant Head of Departments.
- Schedule interviews for the prospective candidates and should be involved in all stages of recruitment like pre-offer, releasing offer letters,on boarding new team members.
- Work with Operations department and perform document management for all HR related activities.
-Managing Leave process in the company by tracking all the leave requests and updating the Leave sheet roster by coordinating with Finance department.

Procurement
- Manage the procurement of necessary items for all therapists and operations team.
- Review with the team members periodically to understand all their requirements.
- Purchase all the relevant items for the team and coordinate with Finance team.
- Identify the best vendors for procuring the relevant items needed by the team.

      
IT support
- Track all the IT issues related to the team and provide first level support as needed.
- Provide IT support for the team by coordinating with the IT vendor.
- Coordinate with IT vendor to arrange visits to the center to fix IT related issues.

Operation team support
- Work with PRO to track all the relevant RP/work permits for the staff are up to date.
- Coordinate with Marketing team to manage trainings and other events in the company.
- Coordinate with Transport team for pickup/drop off for the company staff.

Marketing
Manage events/workshops conducted at the center. Prepare flyers /brochures as needed for events.
Support Marketing team for conducting events and workshop.

Clinical Coordination/Reception handling (When needed to cover the Clinical Coordinators)
- Initiating the on-boarding process of new clients at CDC after their initial consultation.
- Filing of relevant information (medical and otherwise as provided) or document control purposes, as part of the on-boarding process.
- Ensuring the scheduling system is updated with all required information, notes and contact details of new children.
- Acting as a liaison between the parents of the child and assigned therapy teams/departments for non-clinical communication to support the clinical team.This includes, but is not limited to : assistance with scheduling/rescheduling sessions, assistance with clinical filing as needed
etc.
- Managing and handling of the client portfolio at CDC which includes ensuring data and information accuracy contained in the scheduling system.
- Responsible for bookings, rescheduling and handling of the scheduling system software to ensure streamlining of service delivery to clients, whether due to staff cancellations or client cancellations.

General
- Show a positive and supportive attitude toward CDC and its policies.
- Accept and utilize feedback from staff and supervisor(s).
- Communicate clearly and effectively with staff, particularly in performance evaluations.
- Demonstrate tact, empathy and a professional approach to internal/external conflicts or disputes which may arise during the course of business.
- Collaborative,team working and proactive attitude towards the development and implementation of best practices.
- Behave respectfully and sensitively to cultural and religious norms and values at all times.
- Communicate in a professional and respectful manner with parents,therapists and other team members.
- Establish and maintain cooperative relationships within a multidisciplinary team.
- Present oneself in a polished, professional demeanor at all times.

Job Details

Preferred Candidate