Etihad Airways - Abu Dhabi - JOB PURPOSE Etihad Aviation Group has commenced a digital transformation programme, designed to uplift the digital experience across the travel journey. As a part of this programme, we have opportunities available within a new team in Digital & Innovation. This team will be responsible for accelerated delivery of the business customer data strategy – from strategy review, to delivery and ongoing improvements. They will ensure Etihad group business success and meet company objectives by managing the entire product life-cycle for the portfolio from the vision, strategy & roadmap to adoption and benefits tracking. Product Lead – Customer Data is accountable for creation and delivery of the group-wide CRM strategy, customer data strategy, single-customer view and data privacy compliance in capture and utilization of customer data. The role will require thought leadership, excellent stakeholder management and strong strategy definition skills; along with airline and CRM expertise. Repor...
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