Kuwait College of Science and Technology - Al Jahra, Kuwait - installing and configuring computer systems Provides "help desk" service to staff. Prioritizing and managing several open cases at one time. Tracks, supports and maintains the desktop support functions. Help System Administrator in implementing Operating System & security patches across the desktops. Development, documentation and promotion of best practice maintenance, troubleshooting procedures with respect to resolving incidents and problems user environment. Troubleshoots computer and printer problems and coordinates with supervisor to get external support, if necessary. Recommends user level computer system enhancements to better meet user needs. Responds to User computer problems in a timely manner. Manage software licenses. Manage and monitor the SLA of the vendors Reports user violations and incidents to the management Develop and continuously update inventory of hardware and software. Document all the problems reported / identified and its solutions Troubleshooti...
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