Indoor Collector - Jaidah Group

JOB PURPOSE STATEMENT:
Coordinate with customer on their dues to Jaidah company to make arrangements for collection of dues and recovery of payments in arrears, and communicates next steps in the process.

ESSENTIAL DUTIES & RESPONSIBILITIES:
- Coordinate with customer on their dues to Jaidah Company
- Reconcile the accounts with customer to clear the old dues
- Contact customers to maintain the relationship for payments
- Follow the collection process, coordinate with divisions for invoices, delivery note etc to make sure customer have all the documents and pay on time
- Follow up with customer for late payments, provide accurate information to management of the problem if there is any with the dues
- Communicate with customer to ensure the payments received have complete details for allocation
- Identify sensitive cases and refer them to the Team Leader for guidance and/or decision
- Deal with general queries from clients on outstanding amounts, payment terms and tracing of missing payments
- Prevent past due payments by proactively suggesting solutions to payment delays
- Undertake additional related responsibilities as required.

Job Details

Preferred Candidate