AccorHotels - Kuwait - - Responsible for the organization and the quality of services delivered to the customers for the Front Office department - Maintain good public relation with guests and customers. - Ensure close cooperation with other departments. - Maintain good public relation with guests and other Department. - Develop a spirit of application, service and creativity in the team. - Be aware of room status and also the competitors' status. - Attend VIP's arrival, if any. - Maintain and improve quality service in Front office. - Ensure that the Front Office team welcomes the customer properly. - Be flexible to replace the colleagues in another department or in the other Accor Hotel Properties. - Ensure guests are attended quickly and any complaints handled tactfully and diplomatically. - Receive and deal with verbal complaints. Forward to Asst. FOM when necessary. - Ensure that there is compliance to all work legislation in the department. - Assist in all Front of the House tasks. - Insp...
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