Etihad Airways - Abu Dhabi - Integral part of a new Cargo Delivery structure with focus on the end-to-end process to enhance Partner Elite (PE) and Multi National Customer (NMC) experience from booking to delivery.Act not only as dedicated escalation desk for PE, NMC and other high profile customers, but also proactively identify and communicate any shipment irregularities while being the sole point of contact for the concerned customer from receipt to resolution accountable interface to all other Cargo stakeholders to manage consistent service delivery to the Partner Elite portfolio in accordance with set KPI’s, safety standards and Etihad’s brand values SPECIFIC RESPONSIBILITIES Ownership and coordination of all Cargo tracing activities across HUB and Network as well as permit applications associated with special products and cargo equipment. Act as dedicated escalation desk for high profile customers such as the crown prince’s office, EAG board of directors and EY CEO with the ability to be able to commun...
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