Call Center Quality and Support Agents

Posted By Gulf Recruitments
Kuwait - 1) Answering incoming calls from customers and prospects providing product information and services. 2) Customer Account opening services as well as account maintenance. 3) Building rapport with customers to resolve service issues and queries. 4) Taking ownership of customer enquiries and responding to escalated customer issues in accordance with agreed procedures. 5) Communicating professionally and regularly with leadership and peers on status of accounts and escalations. 6) Ensure high levels of Customer Satisfaction in Yala Go. 7) Conformity to High levels of Customer Standards in Calls and Feedback Resolutions. 8) Reduce Customer Cancellations by re-allotting bookings....

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