Support Engineer- CRM - TopGear Consultants Pvt Ltd

The support engineer will have relevant experience of above 5 years and work in the analysis, and support of business applications in Microsoft CRM technologies by effectively mapping the business requirements to out of box product functionalities, taking up supported customizations where applicable, testing and ensuring timely delivery of services.

Work with the Cards team to build and maintain the technical aspects of Services.

• Work independently and with the team to understand project requirements, existing implementations and build or maintain the technical aspects of CRM applications including but not restricted to support of business requirements.
• Assist in timely L1/L2 troubleshooting of CRM Applications
• Participate in the set-up and deployments in all environments including production.
• Involve in testing and work closely with QA team (where applicable) for SIT and with business for UAT
• Contribute to the overall enterprise architecture
• Support the training of team members on existing business processes, application issues and required tools
• Debug and troubleshoot the code for issues
• Logical analysis & programming skills
• Readily available libraries knowledge to use and integrate for predefined features
• Document all requirements functionally and technically

Microsoft Dynamics CRM 2013 and above or 360 Certification (Preferred)

Job Details

Preferred Candidate