Travel Support Specialist - Weill Cornell Medicine-Qatar

Gulf Recruitments

Position Summary
Handles all travel related queries and issues. Meets with end users to advise on best options for travel, often working to devise complex itineraries and assisting with bulk travel arrangements.

Job Responsibilities
• Oversees booking and ticketing for all modes of travel, handling international ticketing, visa/insurance, and hotel booking. Executes airline tickets in accordance with WCM-Q policies and procedures. Enters airline reservation into the travel system.
• Meets with travelers to discuss complex travel itineraries, searches GDS system and suggests best travel options.
• Works closely with end users to assist in bulk travel arrangements and bookings.
• Is the first point of escalation for any travel related issues or queries.
• Oversees the development of KPI’s for travel management. Analyzes travel trends and reports to management. Uses GDS reporting tool to provide travel spend analysis reports.
• Provides training to end users on automated travel system, travel procedures and expense process, including use of travel system.
• Follows up and collects payments from end users authorizing travel voucher issuance.
• Manages credit notes for unused tickets or any financials related to travel payments.
• Conducts studies of work processes and procedures related to travel to recommend process improvement and amendments for policies and procedures.
• Ensures that all travel complies with WCM-Q polices and procedures and the Office of Foreign Assets Control (OFAC) regulations. Identifies any issues and reports to senior management as appropriate.
• Performs other related duties as assigned.