Service Desk Ananlyst - Versatile Consultancy

We are urgently hiring a 'Service Desk Analyst' for a well-known IT Services Company in Doha, Qatar.

Employer: IT Services Company, Qatar

Designation: Service Desk Analyst

No. of Requirement: 2

Package: 10K Qatari Riyal

Industry Preferred: IT Industry

Note:

• The candidate must have a valid Qatar work experience.
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• The candidate must be Bilingual: Arabic and English must.
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Key Responsibilities:

• Availability of the Service Desk telephone and email support.
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• High percentage of first contact resolution of clients’ and users’ Incidents and Service Requests.
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• Achieve a set level of first level resolution of clients’ and users’ Incidents and Service Requests.
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• Ability to create work instructions to share acquired knowledge with peers.
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• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc)
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• To work and be measured against strict Service Level Agreements
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• Provide clients and users with clear, concise updates in relation to their Incidents and requests.
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• Ability to work in all possible shifts.
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• Support in resolution of client related incidents
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• Support continuous communication with all clients on the status of their Service Requests
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• Maintain technical compliance with all business directions and standards
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Job Details

Preferred Candidate