Ali Abdulwahab Al Mutawa - Kuwait City - Key Roles & Responsibilities: Strategy Develop objectives and KPIs for the Service Center in line with the Kitchens & Home Appliances Business Division’s strategic goals and ensure that the function’s employees are working towards the achievement of these objectives. Review the operating results of the Service Center and follow-up to ensure that appropriate measures are taken to correct insufficient results. Operations Develop the Service Center’s annual budget and ensure all employees are working within the assigned budget by setting the required targets and responsibilities. Develop and ensure implementation of the Service Center’s policies & procedures and follow up their implementation in order to achieve the function‘s objectives. Manage timely installations & maintenance of all Kitchen & Home appliances products as requested by the customers of AAW. Manage and control Work in Progress (WIP), warranty as well as manage the parts support process and ensur...
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