Retail / Hyper Market Operation Manager - Wathnan Holding

• Responsible for driving the business plans and strategies developed by the General Manager into day-to-day implementation and action plans as well as managing an optimal customer experience.
• Provides a service to Customers and Partners by providing operational support, facility maintenance as well as leadership in absence of the GM and Directors.
• Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such decisions including but not limited to product and department related strategies.
• Oversee and direct work flow cross functionally across the entire store.
• Solves common and complex business, Customer and Partner issues within established guidelines and by recommending appropriate variances.
• Recommends changes in alignment with the business strategy for maintenance area as well as across the entire store when appropriate.
• Ensures business decisions align with GM and Company expectations.
• Responsible for store walks, taking corrective action, elevating issues, and helps ensure general operational standards are met on a consistent basis.
• Accountable for effectively communicating closing and opening shift issues.
• Has a presence in the store and proactively builds relationship with Customers and maintaining positive Partner morale and retention.
• Manages store conditions (inside and outside) to create a safe, clean and unobstructed shopping experience for the Customer and work environment for Partners.
• Responds to Customer emergency issues, requests, and concerns and resolves Partner issues, requests, and concerns, including accidents, scheduling conflicts, etc.
• Monitors conditions and is responsible for reporting, documenting and tracking all store maintenance issues, facility and/or equipment. Act as point person for maintenance and construction vendors, ensuring the approved work is completed
• Call in any facility or equipment issues, make decision if over time is approved.
• Prioritizes potential issues and determines the appropriate course of action or inaction. Parameters set by the GM.
• Identifies shrink opportunities and takes immediate action to correct them and/or reports issues to GM for appropriate action.
• Maintains store security and handles issues as they occur. Works with store security and local law enforcement to minimize store theft and the potential disruption caused when issues arise.
• Ability to independently prioritize issues quickly and manage time and resources appropriately.
• Ability to work without supervision and make independent decisions that reflect a strong understanding of the business.
• Knowledge and ability to interpret documents related to Store Operations, Food Safety & Sanitation and/or Equipment Maintenance.

Job Details

Preferred Candidate