Taiba Hospital - Kuwait - - Provide excellent customer service, via phone and in person, concerning all aspects of technology provided by the IT department. - Record all customer contacts, questions, and problems in the ticketing system including impact and priority. - Record problem symptoms and status information in a timely fashion, and communicate internally within the IT department and externally with the customer through resolution. - Conduct front line problem determination using documented procedures and available tools. - Act as customer advocate/liaison with other supporting staff. - Initiate escalation as appropriate to ensure supervisor awareness of problems that are severe in nature or that are exceeding documented targets. - Provide status to customers of assigned tickets. - Install and configure Laptop and Mobile hardware and software in accordance with published policies. - Perform asset management activities of tracking software licenses and desktop usage - Conduct deployment and recov...
APPLY NOW
more
Latest Kuwait Jobs
