Field / Debt Collector

• Carry out the collection of receivables from Customers to ensure receipt of their payments within an acceptable time frame.

• Check the system daily to know the Customers who have outstanding accounts with the Company.

• Periodically monitor the list and check with Accounts, on a daily basis, to verify those who’ve already paid.
• Escalate to the Accounts and Management for overdue Payments / Receivables.

• Provide the utmost customer service and assistance to Customers, without yielding to the main goal of debt / receivable collection.

• Respond and resolve to Customer inquiries and issues in a professional manner; escalate it to the Line Manager as and when necessary.

• Prepare collection reports on a periodic basis for Accounts and Management’s timely reference and action.

• Make sure of the report’s accuracy for a better basis on Management’s decision or action.

• Ensure proper documentation of the collection / receivables effort and prepare a periodic report for the Division Head’s reference and decision making.

• Carry out the filing of all relevant documents to ensure it is available for use in collecting payment / receivables from Customers in the future.

• Carry out and accomplish other instructions or request from the Accounts Team.

Job Details

Preferred Candidate