Azadea Group - Lebanon - Kuwait - The Shop Manager is responsible for leading and managing the store operation to deliver the highest standards of customer service and to maximize sales and profitability in line with company's objectives. He / she is also responsible for the inventory, maintenance and external appearance of his / her shop . Key Accountabilities - Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities effecting the region/ market - Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio - Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops,transfers to/from warehouse, damaged items, devolution, etc. - Analyze hourly/daily/weekly sales performance, m...
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