WARBA Insurance - Kuwait City - Role Title: Supervisor - Claims & Approvals Role purpose summary: Manage and lead the claims activity across all lines of business. Ensure that SOP's are followed and undertake remedial action where required. Optimize the effectiveness of the claims process for the business. Key responsibilities and accountabilities: Supervision of assigned staff including, ensuring that company procedures are followed, resolving procedural or personnel problems. Manage claim activities of field and office personnel; assign, direct and supervise the investigation and proper claims disposition including maximizing efficiency; maintain records of and review workload distribution. Provide daily supervisory support by answering staff questions, providing feedback, and providing training. Reply to questions and claim complaints from policyholders, claimants, and agents as a primary point of escalation. Generate and supervise written communication to the insured, claimants, clients, age...
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