Standard Chartered - Dubai - The Role Responsibilities Customer Service Drive a culture of complete adherence to local and international service standards for affluent customer segment. Ensure all points of customer contact practice service excellence in handling staff issues, complaints, etc. Handling staff complaints effectively and ensure complete customer satisfaction. Ensure 90% of client instructions meet Priority & International Banking TAT's as mentioned in the SLA between Operations and Premium Banking Ensure all complaints to be resolved within 24 hours. Ensure all complaints and negative feedback is logged in the system immediately upon notice. Manage staff satisfaction surveys Ensure accuracy of the account opening process. Identify service gaps, repetitive complaints. Conduct staff visits as required. Respond to client Query /RM queries in a timely fashion. Verify documentation for accuracy. Ensure error free checking and avoid any financial losses to the bank. Follow up, monitor and r...
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