Nielsen - Sharjah - CATI Interviewer - 27962 Operations - Utd.Arab.Emir. Sharjah, Sharjah Definition of The Role Computer-assisted telephone interviewing (CATI) is a telephone surveying technique in which the interviewer follows a script provided by a software application Responsibilities Conduct surveys and record the feedback with 100% accuracy. Note down the verbatim with proper spelling and grammar check Make callbacks to the customers if required Responsible for the proper execution of floor procedures Must be able to work a flexible schedule that will include Saturdays Using problem-solving skills to handle difficult or irate clients Learning about the organization’s products or services and keeping up-to-date with any changes to them Capitalizing LEAD requests by applying core customer service techniques supported by LEAD qualification skills Conveying customers’ feedback and suggestions to the Supervisor in order to offer services exceeding customer expectations. Requirements ...
APPLY NOW
more
Latest UAE Jobs
