Taxi Operations Manager

• Manages the overall Taxi operations by working closely with the various taxi departments.
• Oversees taxi scheduling and routing, customer service, billing and fleet management.
• Develops Taxi budget and business plans and reviews them on quarterly basis to ensure that the company’s objectives are effectively met.
• Communicates Taxi requirements to corporate departments to ensure the proper support for the taxi operations.
• Ensures that the taxi fleet is properly maintained and that the vehicles are in the best operating conditions.
• Maintains consistency in taxi vehicles and as well as drivers customers relation, looks, service, etc.
• Prepares and provides operations and financial reports to the BU Head whenever it is required.
• Ensures a top quality taxi services and analyzes customers’ feedback and complaints.
• Leads and monitors improvement initiatives and ensures its proper implementation.
• Ensures that taxi vehicles downtime it at its minimum as result of traffic violations, breakdowns, driver’s and vehicles registrations, etc.
• Develops and frequently reviews operating policies and procedures and ensures their proper implementation.
• Ensures the development operational plans, priorities, performance measurements, management controls and critical success factors for business units.
• Keeps abreast with changes and emerging issues of significance in the taxi Industry.
• Applies best practices and continuously seeks improving the taxi services.
• Performs other duties assigned by Reporting Manager as per the department requirements.

Job Details

Preferred Candidate