Kuwait - Customer Service Manager Job Location : Kuwait Job Description : create department operation plan before and after launching including system, equipment, location, supplies and manpower plan. Establish a unified patient clinics appointment booking system. Establishing a patients` information center. Establishing a call center and operator Creating and designing patient satisfaction survey. Establishing department policies, procedures, work flow and forms. Conducting in-house training customer service roots, emergency codes, telephone etiquette standards, medical terminology courses for business office staff( Arabic & English) Develops and controls department-wide training and continuing education program. Assist higher management and clinical staff in their statistical data needs. Handling patients complains, comments,surveys and provide a monthly report for management. Start Call Center project Interviews and select staff for customer service unit Interested candi...
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