Store Manager - Corporate

The job holder will be responsible for managing the P&L and driving sales for the store through efficient store operations, visual merchandising,  customer service delivery, motivation and retention of store personnel and adherence to company norms.The job holder is also responsible for sponsoring and coaching the team.

Key Accountabilities:

Customer

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• Lead by example and makes sure that management and the store teams deliver excellent customer service
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• Attends to customer queries and complaints and prioritizes escalations keeping in mind – customer comes first
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• Continues to expand the Shukran loyalty customer base
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• Deploys manpower resource to reflect the trading profile of the store
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Financials

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• Proactively works with the store teams to achieve and exceed the store sales targets
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• Analyses business reports to drive key actions for self and the store teams
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• Aims to maximize the Average Transaction Value, Units Per Transaction, cross-shop and conversion
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• Responsible for minimizing shrinkage, works on Stock Loss Action Plan
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• Manages controllable costs / expenses effectively
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People

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• Responsible for managing performance for store staff by setting goals and tracking it quarterly.
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• Coaches and gives development feedback to store teams, provides training support
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• Creates a second line who is prepared to take up succession roles
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• Delivers company Code of Conduct and people processes
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Process

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• Implements all Store Audit processes and ensures that store scores satisfactory in Store Audit
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• Complies with safety and security norms and meets local legal requirements
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• Works with the concept teams in maintaining concept merchandising guidelines
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• Complies with all ORPOS / SIM / System guidelines
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