• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
Job Details
Date Posted: | 2018-02-18 |
Job Location: | Manama, Bahrain |
Job Role: | Customer Service and Call Center |
Company Industry: | Other |
Preferred Candidate
Career Level: | Entry Level |
Gender: | Female |
Degree: | Bachelor's degree |
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