South West International Trading - Kuwait City - *Ensures the delivery of excellent service by maintaining high staff morale and team spirit *Motivates, leads and coaches approximately ten Colleagues *Attend pre-cons and meetings as required *Adheres to the budgetary guidelines established for the outlet (productivity, revenue and expenses) *Trains and coaches new and existing team members *Maintains a safe working environment *Promotes and enhances the image of the outlet with the use of a marketing plan *Assists in the preparation of the departmental budget *Successfully resolves guest complaints and follows up as required *Ensures the outlet maintains a first class and positive visual impact, including ambiance, cleanliness, orderliness, décor and service flow *Assists with recruiting, staffing and scheduling *Conducts regular Colleague feedback sessions and performance reviews *Creates sales incentives to reach financial goals Skills *Complete fluency in both Arabic and English is a must! *Displays professional b...
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