Parsons International - Kuwait City - Under direct supervision, provides technical support for the installation, repair, and maintenance of personal computers, workstations and related software and hardware used by Parsons employees, contractors or clients. Handles a range of troubleshooting activities to resolve identified questions, issues and problems with individual and group hardware and software, with special emphasis on issues that may require research and initiative to identify and resolve. Records and reports data about the resolution of specific issues, questions and problems and refers specialized matters to other Parsons IS teams. SPECIFIC RESPONSIBILITIES: Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, personal computers, related hardware and software. May have special knowledge and skills in specialized areas required to support Parsons end user computing environm...
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