Kuwait City - Accountability: Local & remote support of regional offices assigned for all first line of technical support services for the environment. Ensuring the delivery of the right solutions at the right time to the users. Documents any identified application defects and enhancement requests - liaising with external support groups on problem resolutions. Registered IT assets for inventory purpose and yearly software audit by Microsoft audit and compliance. Duties and essential job functions: Ensures that the IT organization uses standard methods and procedures for handling all production environment changes, including; logging, impact assessment, coordinating change-related workflows, prioritizing, authorizing, scheduling, issuing changes and document all deliverables. Address and minimize the adverse impact of incidents, problems, change and configuration of organization that on the IT services. Reviewing the efficiency and effectiveness of proactive problem, change and configur...
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