Manpower Middle East - Dubai - The Medical Information Coordinator (MIC) performs frontline and second line activities of Medical Information as well as dedicated admin responsibilities. Providing technical and medical information with high quality customer service in the local language, and researching and preparing responses for medical inquiries in English to be used locally and/or regionally. They will also work closely with the Cluster Relationship Manager for corresponding countries to support Medical Information activities. POSITION RESPONSIBILITIES Customer Facing Medical Information Request Management Research and respond to inquiries received via phone, email, internet or mail within the required timelines and standards. Exhibit broad/general understanding and knowledge of common product information and enquiries for the local country. Document the inquiry and response accurately and completely according to relevant Standard Operating Procedure (SOP)/ Work Instruction (WI), and regulatory guidelines....
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