Dubai - Career Level High Level Minimum Experience Over 5 years Minimum Education Level Bachelors Degree English Level Proficient Age Preferred 26-50 Years Old General Skills Good Communication Skills Good Organizational Skills Responsibilities Ensure customer orders are processed in a timely and efficient manner. Deal with all customer queries and forge a positive ongoing relationship with counterparts. Negotiate rates with the shipping lines & LSP's. Enable trading team to focus on leading the commercial agenda through providing excellent customer service. Deliver greater visibility & control over demand/stock issues. Identify area of improvement & Improve service level to key customers. Manage supply chain initiatives efficiently e.g. e-invoicing, coding requirements etc. Determine customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analy...
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