Kuwait City - Our client from the telecommunications industry in Kuwait is looking to hire a Contact Center Director. Job Description: Develop and operate a multi-tenant Contact Center with multi service levels, depending on the segmentation strategy of Marketing. Ensure Contact Center services are delivered to agreed standards and collaborate with Assistant Managers to optimise the business processes and identify areas for improvement. Develop policies and procedures for the Inbound, Telemarketing and Business Analysis departments to ensure an efficient operation. Work with the Assistant Managers to improve business processes and identify problems and implement improvements. Manages the Team Leaders and staff in the Telemarketing function to ensure they assist customers to understand the product packages that are best suited to their needs. Develop and implement procedures and processes for dealing with out-bound campaigns Manages the Retention / Save Desk function to ensure they assist cus...
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