Standard Chartered Bank - Dubai - Please view Job Description for details. The Team Leader of Client Services is formally aligned with, but independent of the Relationship Manager Team Leaders (RMTL) and the Relationship Managers (RM). Their role is to lead and manage a team of Customer Service Managers (CSM's) who's role it is to support the Relationship managers, give Client's a high level of Client Service and satisfy numerous monitoring and control responsibilities required of staff supporting the sales force. In doing so, the Team Leader of Client Services must promote a strong Client service Culture and an effective risk management culture and operational framework. Key Roles and Responsibilities KEY RESPONSIBILITIES: - Manage a team of Client Service Managers who's role it is to deliver consistent and high-quality service to Private Banking clients. Each CSM is dedicated to supporting 2 RM's but the Team Leader retains supervisory control and decision making over all activities of the CSM team. - Drive ...
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