Etihad Airways - Abu Dhabi - Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates. Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality. We are pleased to announce an incredibly exciting opportunity to join the Etihad Airways award-winning Contact Centre operations in our busy 24/7 contact centre working various shift patterns, including regular night shifts. Dealing with guests from all over the globe - where very high standard of spoken English is required in order to provide world class service to our guests. The main language of this contact centre is English, but a second or third language in one of the following is an added advantage: Spanish, German, Japanese, Korean, Mandarin & Cantonese and Dutch. As we also have customers call from these markets who expect to be serviced in their native language. The successful candidates will also manage escalations and disruptions ...
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