Kuwait City - PRIMARY PURPOSE AND FUNCTION: The job is to take care of customers by receiving their orders, dispatching orders and schedule driver's deliveries. Further, the customer care agent is responsible of resolving customer complaints in a professional and timely manner. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: - Responsible for receiving customer orders. - Responsible for dispatching orders. - Responsible for scheduling driver's deliveries. - Responsible for resolving customer complaints in a professional and timely manner. - Achieve management Key Performance Indicators (KPIs). - Other duties as assigned. COMPANY POLICY/PROCEDURE COMPLIANCE - Follow all company policies as well as procedures. - The company does not tolerate sexually or other unlawfully discriminatory actions, gestures, harassment or statements. Any of these behaviors are subject to personnel action up to and including immediate termination and are to be reported to management immediately. - Maintain confiden...
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