Al Jahra, Kuwait - Job Summary Responsible for monitoring and providing 1st level support 24/7 for the vast infrastructure of wireless, IP telephones, data network, e-mail services and application servers. Ensuring compliance to Information Security Policy, and reporting of infrastructure and security incidents. Duties & Responsibilities Provide level 1 Support in a 24/7 operations, shift-based global datacenter Monitor Agility's global network, voice quality, and signaling and server status alarms Ensure proper monitoring of servers, SBCs, load balancers, storage, IP routers and switches, and IP circuits Ensure the availability and smooth functioning of all monitoring tools Send notification of Service Degradation/Service Outage to business and follow up through resolution Track escalations with the vendors and ensure that all records are updated regularly Be the primary point of contact for all incoming trouble reports, service requests and customer communication for any service-related is...
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