Project Manager – Service Excellence

Posted By Gulf Recruitments
Abu Dhabi Commercial Bank - Abu Dhabi - To lead low to medium complexity projects within the Group, which may be related to technology, process and/or business needs, in order to drive continuous improvement, operational efficiencies, revenue growth and enhance customer experience in line with the required standards Project Management and Delivery Manage projects within project timeframes, manpower and budgets in order to deliver process and customer benefits to achieve effective business impact with low disruption and optimised costs Identify improvements to existing solutions and business processes to achieve continuous process improvements using project management and world class methodologies (i.e. Lean Six Sigma) Perform project management activities i.e. document/review RFP, functional specifications, user acceptance tests, service level agreements (SLAs) ensuring that project objectives are met Internal Programme Management Manage assigned internal programmes, such as the customer suggestion scheme, employee ...

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