Doha, Qatar - Department: As a Social Media Lead Agent you will be delivering five-star Customer Service to Qatar Airways customers through Social Media platforms (such as Facebook, Twitter, Instagram, blogs, etc.). You will be responsible to monitor social media posts directed at (or about) Qatar Airways from customers or the general public by using a bespoke Social Media Customer Care platform. Your main accountabilities will be to review posts and discussions, identify consumer intent to then directly respond, refer or escalate posts/communications to other internal business units. Person: To be successful in this role you will have a minimum of 1 years professional work experience in a Social Media related role. Experience in an airline industry and customer service background is prefered. You will have excellent knowledge of written English and Arabic language. Job Details Ref.: JB50115215 Job Location: Doha, Qatar Company Industry: Airlines/Aviation Company Type: Unspecified Job Role: Ma...
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