Qatar National Bank (QNB) - Doha, Qatar - Responsible for carrying out the back office processing of QNB's loyalty program in line with the bank's policies and procedures, under the directions of the Group Retail Head of Loyalty and Rewards Management. Re-engineer services, policies, procedures and tools in order to quickly respond to current & future business needs in alignment with international market practices. Clearly articulate the vision behind loyalty programs into practical processes and initiatives. Prepare various data related to Loyalty programs and ensure completeness and accuracy of the data presented. Prepare and provide different reporting on the loyalty program for the QNB loyalty management and a sanitized version for the program partners. Work on the implementation of Rewards campaigns to increase customer spending, grow the card portfolio, and take customers past renewal cycles. Lead assigned projects by reviewing and analyzing current systems, documenting new procedures and specify business req...
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