Kuwait City - Developing and maintain existing IVR platform, Realtime experience on VB.Net programming, Microsoft SQL,ASP.net and previously worked on Intel Dialogic Boards ( DNI, HMP and its all services), Syntellect (Envox ), E1's ( ISDN & SS7), SIP based systems and IVR tools. Creating and Implementing call-flow and Ensure well-functioning of the call flow. Gathering requirement for the new IVR project and coordinating with technical team for the implementation. Creating and maintaining the required voice prompts and scripts for the IVR platform, Creating new services on IVR Platform, Generating day to day reports. Job Description Managing and programming of company IVR systems. Development and deployment of IVR Systems in Kuwait and regionally. Coordinating and troubleshooting all IVR related issues. Daily operational support requirements / maintenance / best practices of the enterprise IVRs as a best in class service resource. Skills Kuwait but need to visit other countries if any IVR...
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