Kuwait City - Objective: To proactively liaise with Corporate Customers and ensure that Services provided to them meet Customer specifications. Responsibilities: Monitoring of Specific Customer's Services upon receipt of complaints and escalation to Section Head and Manager - NOC. Ensure that an accurate database of all Corporate Clients are maintained with details of Services provided, routing details, diversity arrangements etc. Review and ensure that the systems are updated regularly and work closely with other departments to maintain up-to-date database. Preparation of Reports and Analysis for Services provided to Major Customers. Provide assistance to NMC Supervisor as and when required. To meet regularly assigned major customers and provide them Fault and monthly report. To comply with ISO 9000 standards (QMS) guide lines. To supervise and process any additional assignment may designated by management Accountability: Establishing and maintaining excellent relations with major C...
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