Kuwait City - · Be responsible for the availability, performance, stability capacity and related KPI of overall IT infrastructure; · Be responsible for resolving incident and fulfill service request as 2nd line support and related SLA/OLA; · Be responsible for the deployment of new change on Infrastructure and related SLA/OLA; · Maintain infrastructure management SOP and policies · Prioritize, schedule and respond to service requests from end-users. · Resolve infrastructure related incident and problem as 2nd line support · Conduct training to IT staff and end users when necessary. · Arrange team member to develop and update documentation. · Control physical access and key secure area control. · Maintain managed objects, such as database, storage, network, desktop, and data centre. Communicate with counterpart of Customer to understand their concern and expectation as well as escalation handling Skills · First degree or equivalent in a relevant discipline. · Eight (8) to Twelve (12) y...
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