Qatar - - Always greet guests in a friendly and professional manner according to hotel standards - Engage each guest as a unique individual and listen attentively to their requests - Perform accurate check-ins and check-outs of guests daily - Answer the telephone in a timely and professional manner - Make reservations over the phone and in person - Run daily reports to check reservations for accuracy and identify any special requests - Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift - Anticipate and address guest's service needs - Listen to guest's complaints or concerns and resolve their issue in a timely manner - Promote a safe working environment - Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary - Comply with the Hotel Policies, Procedures and Code of Ethics - Performs any additional tasks which ...
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