IT Support Analyst

Provide a single point of contact for end users to receive support and maintenance within the organization's desktop and telecommunications environment.

The IT Support Analyst will also troubleshoot technical issues in a timely and accurate fashion, and provide end-user assistance where required, in-person and remotely.
• Install and configure system applications
• Talk clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• Troubleshoot system and minor network problems and diagnosing and solving hardware/software faults
• Provide support, including procedural documentation and relevant reports
• Set up new users' accounts and profiles and deal with password issues
• Provide support for A/V presentations, video conferencing and telecommunications as needed.
• Interface with third party vendors to coordinate support & repair related activities.
• Should be able to collect suggestions from the customer for any improvements on the application
• Stay current with changes in environment, technology, system information and updates.
• Support and maintain user account information including rights, security and systems groups

Job Details

Preferred Candidate

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