Qatar National Bank (QNB) - Doha, Qatar - You will be responsible for all the operational aspects and QNB's presence in the country to the highest level of service and quality. Reporting to the Country General Manager, you will be responsible for all of the Department's annual budgeting, manpower planning processes and... You are required to be able to do the following: Create Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Branch Operations department/ unit and monitor their achievement on periodic basis. Lead and guide the Branch Operations department/ unit's annual budgeting process. Liaise with Branch Managers on operational matters, as and when required. Finalize Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time (TAT) which will also help increase external customer satisfaction. Build and maintain strong and effective relationship with the all other related departments and units to achieve the Group...
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