Standard Chartered Bank - Dubai - Please view Job Description for details. Job Description The Senior Client Service Manager role is to support Relationship Managers in the provision of a fast, friendly and effective service to the Bank's clients, as measured by Customer Satisfaction Scores Key Roles & Responsibilities Ensure CMO referrals are reverted on the same day. Ensure all delegated CSM perform call backs for CMO referrals and send for processing on the same day. Check and scan all investments subscription /redemption documentation for accuracy. Ensure complete adherence to communicated processes and policies. Identify and adopt better controls for day-to-day operations. Ensure timely and accurate escalation of service issues that cannot be resolved by CSM to Head/ Sr.CSM. All complaints all logged within timely basis on CEMS. Provide daily update of instructions received and processed to RM's/TM's to ensure nothing has been left without responding. Ensure daily updating of general MIS / eBundle...
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