Doha, Qatar - Detailed Roles and Responsibilities: Act as first line of support to help the users online either by replying their inquiries or by escalating their complains to the Second Line of Support to Overcome all the Problems and obstacles which might face Answer calls professionally Respond to customer inquiries Research required information using available resources Handle and resolve customer complaints provide customers with product and service information Enter customer information Process orders, forms and applications Route calls to appropriate resource Follow up customer calls where necessary Complete call logs Produce call reports Skills Candidate Specification: High school graduate / University Graduate 1 year experience in customer service / Helpdesk Support Excellent verbal and written communication skills in Arabic and English (Preferably)...
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