Standard Chartered Bank - Dubai - Job Description • Manage and Coordinate with all stakeholders - frontline, SAU, Operations and Insurance Providers across Middle East and ensure • Manage the retention process to attain the highest persistency level. • Strive for continuous improvement in processes and to provide quality service to the Frontline Staff. • Manage the insurance portfolio retention process and attain the highest persistency level by follow-up with the frontline teams on Premium regularisation for the existing Insurance policies their clients hold as well as follow-up with CB Ops in debiting the Insurance Premiums based on the customer instruction • Achieve improvements in controls and systems. • Build a strong talent of Product Sales Support officer for future business growth and continuity • Manage employee engagement, motivation and attrition issues • Ensure that all customer complaints received from frontline are duly recorded and for resolution by the service quality complaints management team • Avoida...
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