Doha, Qatar - About Your Job: Job Purpose: Provide market research support and actionable customer insights to Commercial and other internal stakeholder groups involved with worldwide development and commercialization of QR products and services. Develop and provide strategic insights and research services to the QR Group to frame, investigate, and answer key business questions related to successful new destination launches, commercial development, new product development, QR brand tracking customer experience and customer behaviour. Operational Implement the customer satisfaction measurement tools and programs for the Qatar Airways Group. Ensure continuous evolution of the customer satisfaction measurement process. Develop an annual research plan in conjunction with other departments within Qatar Airways. Act as the customer advocate; provide recommendations to align customer practices and needs with other customer facing departments within Qatar Airways. Understand current and relevant...
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