Richemont - Dubai - The Role The E-commerce Manager will be responsible for increasing customer conversions and developing the Maison’s digital proposition for the MENA markets. Reporting directly to the Marketing Director, the E-Commerce Manager will effectively be taking ownership of trading the website, from devising the overall commercial strategy with the internal teams to monitoring daily activities. Key responsibilities include: Manage the E-commerce website and work closely with internal teams across Marketing, Merchandising and Customer Service to ensure that it aligns with the latest product launches and increase sales Manage and Coordinate Client Relations Center (CRC) with external local provider Manage online product assortment planning and campaign calendar and develop and grow best in class customer experience Manage the Montblanc e-commerce P&L and CRC sales Targets, KPIs Drive online sales growth through maximising traffic, conversions and ROI via activations and promotions Web...
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