Ali Abdulwahab Al Mutawa - Kuwait City - Implementing of the customer care function’s policies and procedures and follow up their implementation in order to achieve the function‘s objectives. Handling and responding to the customer complaints within the stipulated timelines upon receipt of the complaint (through AAW website, forms, Cisco system recordings, emails and all other means, etc.) and ensure that high quality service is provided to customers at all times to maximize customer satisfaction. Analyze customer's complaints; determine the cause of the problem; select and explain the best solution to resolve the problem; expedite correction or adjustment; and follow up to ensure resolution. Liaise with other functions of the business' department to develop complex business objectives and to achieve customer care and plans in accordance with the company strategic objectives and mission. Achieve customer care objectives by converting customer service information and recommendations to strategic plans and revie...
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