Kuwait - Job Description Welcoming and greeting each customer on receiving the call / customer in person. • Following all reasonable instructions as requested by the management. • Act as a link between the client - service center - management. • Maintain records of all service center activity as well as calls flow to assist in strategic business development. • Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters. • Being constantly aware of customers and their needs. • Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting. • Always thanking the customer for visiting / calling and say goodbye • Following all reasonable instructions as requested by the management. • Make cold calls / calls to prospective clients and increase market share.• Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.• Analyze records of ...
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